Disgustiong Service. Lack of Response. Useless!

After spending over R6000 on my Edgars account I was contacted by TLC Marketing and to my absolute joy I was told I had won a weekend away to a destination of my choice in South Africa. After completing the booking form I sent it off last year November and was told to wait 15 days. After waiting 2 months I emailed TLC Marketing and received a response from Eleanor Mundell who said they messed up my email address. She then sent me only 1 destination for the 27th FEBRUARY 2015. I asked if there were more options and never received a response. Feeling frustrated and scared of missing out on this opportunity I accepted the only option for the 27 FEBRUARY 2015. I told Eleanor to book it and she responded by saying she will send me confirmation as soon as it was booked. This was on the 14 January 2015. Since then I have sent countless mails and have received no response. Today is 27th FEBRUARY 2015 and have yet to receive a response so i guess I'm not going. I am a loyal Edgars customer and don't deserve this kind of service. I really think its disgusting to just not respond to emails and calls especially from the CUSTOMER SERVICE TEAM LEADER. Please can someone competent assist me!!!