UL
Unathi L
1 reviews | Active since Jan 2013
23 Mar 2016, 15:25
Disgusting service from Edgars with no followups
HEADLINEI have had it with staff Edgars people that cannotI logged a complaint thia morning. Around 12 Mpho called me and worked throught my complaint. At the end she told me that my claim was approved etc. I go to the ****** edgars store and they tell me still waiting on documents. Then I give them the history of my complaint. The gentlemen calls finrite and they tell me the same stupid story that they waiting on documents. Why am I being fooled here? Why can I not just get my phone ha? Acc number ***
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Edgars's replyOfficial
23 Mar 2016, 16:27Hello unathilinda,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised that your claim is approved for R2999 and Excess fee of R350. However the claim is awaiting for authorisation from Finrite management team. Once the claim is signed off you will be contacted, thereafter you can visit the store to replace your unit.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised that your claim is approved for R2999 and Excess fee of R350. However the claim is awaiting for authorisation from Finrite management team. Once the claim is signed off you will be contacted, thereafter you can visit the store to replace your unit.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply23 Mar 2016, 16:27
Official
Hello unathilinda,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised that your claim is approved for R2999 and Excess fee of R350. However the claim is awaiting for authorisation from Finrite management team. Once the claim is signed off you will be contacted, thereafter you can visit the store to replace your unit.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised that your claim is approved for R2999 and Excess fee of R350. However the claim is awaiting for authorisation from Finrite management team. Once the claim is signed off you will be contacted, thereafter you can visit the store to replace your unit.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***