Disgusting service from Edgar’s centurion mall

Edgars centurion mall Disgusting service received from Lilitha your assistant manager . After bringing my pay just now account up to date to open up a bigger available balance I proceeded to make a purchase of Estée Lauder make up ams serum

When I got to till I payed the amount due and although payment was taken from my bank the Edgar’s till said declined . Refilwe the Estee lauder consultant immediately went to report the issue to Lillian

There was no sense of urgency from Lillian . 1 she sent the refund email to the wrong people . 2 when she was made aware of the error she went back to office and instead of prioritising my request she set on a phone with her boss the manager for 30 minutes whiles I waited . The waiting time had now increased to 2hrs 30 minute . After I knocked and started advising that I need the attention she then after 5 minutes hung up the phone and sent the email that should have been sent a while back . Your service is absolutely a disgrace .

The Beaty manager also has no sense of urgency. Her name is Vijay . Whiles awaiting for the issue to be sorted out she just stood there and showed no emotion. Her sense of urgency only came when an Indian customer wanted to pay for her items . She removed my pending transaction (successful) but showing as unsuccessful on their end to help her kind .

Lillian and Vijay ur service is Appalling. I guess one should come dressed in her expensive apparel to be treated as a customer in your store .

Lillian do your job and follow up on my request tomorrow for my refund . Won’t be coming back for the make up . @ Estée Lauder u have also lost a customer .