Disgusting Service from Edgars......

Upon me canceling my Edgars Club Life with the agent from Edgars customer care center I was told that there was another Club fee on my account, under "Mobile Content" which R24.99 per month and has been added to my account since September 2017. This club fee that was added to my account, I was completely unaware of......Futhermore I have not been using this number for more 5 years .The lady therefore said she would forward the necessary documents to the relevant department. I was told it it takes 3-7 working days to get feedback.....So I waited .....No feedback what so ever....I called in again...the gentleman therefore checked and nothing was sent....He even went on to saying that there was never ever sms/data sent to the number in question....Also i was told that they would be in contact with me in 24 to 48 hours......no response once again....this was all in the beginging of October.... I have called several times and explained my story over and over.....and continusly hear that someone will be in contact with me.....I am told that my request has been cancelled , I have not had this number for more 5 years.....I am fed up of the lies