Disgusting Service

In 2022, Edgars transferred my account to EBNC INC. I settled the outstanding balance in full in December 2022.I subsequently requested a paid-up letter from EBNC INC but did not receive it.Edgars later transferred my account to Nimble Att, and I provided them with all relevant documentation, including payment statements, but they were unable to assist me and advised that I should obtain a paid-up letter from Edgars.I directly contacted Edgars and received confirmation that my account was fully paid up and closed. However, despite my repeated requests since September 2024, I have not yet received the paid-up letter.The lack of this documentation is negatively impacting my credit score, and I kindly request that this matter be resolved as soon as possible.I would appreciate your prompt attention to this matter and look forward to receiving the paid-up letter at your earliest convenience.