jL
jeanette L
1 reviews | Active since Oct 2010
08 Oct 2019, 10:55
DISGUSTING SERVICE
first online purchase mid Sept - 8 Oct still no delivery !!!!!!! Twice have been told it is at the store of ny choice - first visit was told it went to Durban (shoulb by in JHB) second time told it was at store - was NOT there AGAIN!!!! the worker that assisted me could not get through to the cistomet service line - she said she would call me - NO CALL!!!! I have send numerous emails to the customer service email address NO RESPONSE !! This is DISGUSTING service - Edgars clearly do NOT need my custom anymore after 20 + years!!!!!! But they have added the amount for the goods that I DID NOT receive onto my account !!!!
Helpful (0)
Replies (4)0
Replies (4)
Edgars's replyOfficial
08 Oct 2019, 11:48Dear Jeanette
Thank you once again for making contact with us.
Please accept our sincere apologies for the delayed delivery of your parcel.
According to the system the order was incorrectly delivered to Westville instead of Mall of Africa.
The parcel is with the courier and will be delivered to the MAll of Africa within 24 hrs.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you once again for making contact with us.
Please accept our sincere apologies for the delayed delivery of your parcel.
According to the system the order was incorrectly delivered to Westville instead of Mall of Africa.
The parcel is with the courier and will be delivered to the MAll of Africa within 24 hrs.
***/GO
Kind regards
Edgars Customer Experience Team
***
Edgars's reply08 Oct 2019, 11:48
Official
Dear Jeanette
Thank you once again for making contact with us.
Please accept our sincere apologies for the delayed delivery of your parcel.
According to the system the order was incorrectly delivered to Westville instead of Mall of Africa.
The parcel is with the courier and will be delivered to the MAll of Africa within 24 hrs.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you once again for making contact with us.
Please accept our sincere apologies for the delayed delivery of your parcel.
According to the system the order was incorrectly delivered to Westville instead of Mall of Africa.
The parcel is with the courier and will be delivered to the MAll of Africa within 24 hrs.
***/GO
Kind regards
Edgars Customer Experience Team
***
jL
jeanette L's updateReviewer Update
08 Oct 2019, 12:44to be honest your apologies is NOT enough!!!! I was told last wk that it had now got to Mall of Africa - BUT again it Had not!! I would prefer that this package is delivered to an address of my choice.
jL
jeanette L's update08 Oct 2019, 12:44
Reviewer Update
to be honest your apologies is NOT enough!!!! I was told last wk that it had now got to Mall of Africa - BUT again it Had not!! I would prefer that this package is delivered to an address of my choice.
jL
jeanette L's updateReviewer Update
09 Oct 2019, 12:51STILL NO REPLY TO MY LAST MESSAGE - WHAT NEEDS TO BE DONE TO GET SERVICE FROM THIS COMPANY
jL
jeanette L's update09 Oct 2019, 12:51
Reviewer Update
STILL NO REPLY TO MY LAST MESSAGE - WHAT NEEDS TO BE DONE TO GET SERVICE FROM THIS COMPANY
jL
jeanette L's updateReviewer Update
10 Oct 2019, 10:53 Must I do this every day until I get some sort of service !!!!!! My account has already been debited with the amount for the goods that I have bought and NOT RECEIVED !!!!! STILL NO REPLY TO MY LAST MESSAGE - WHAT NEEDS TO BE DONE TO GET SERVICE FROM THIS COMPANY
jL
jeanette L's update10 Oct 2019, 10:53
Reviewer Update
Must I do this every day until I get some sort of service !!!!!! My account has already been debited with the amount for the goods that I have bought and NOT RECEIVED !!!!! STILL NO REPLY TO MY LAST MESSAGE - WHAT NEEDS TO BE DONE TO GET SERVICE FROM THIS COMPANY