Disgusting service and poor admin system!
I opened an account at Edgars in December 2015 and they gave me R1500 credit limit. I bought a phone immediately, the phone was R3000 so I decided to add R1500 cash resulting in me owing Edgars R1500 of which obviously had some interest added and they said I must start paying in Jan 2016. I paid in Jan 2016 however they never sent me a statement via post or email in order for me to see my outstanding balance and installment. I got frustrated and I went to the Edgars in Johannesburg CBD Joubert Street and they told me stories that the system doesn't show how much I should pay monthly and it doesn't show the total balance. I then got a statement reflecting that I should pay R400, I went to Legit Westgate Mall to pay, immediately after that I went to query the outstanding balance at Edgars. It is unreasonable for me to pay R400 every month, whereas I am on a 12 month repayment plan and I owed R1500 plus whatever interest. The queries department put me on the phone with the head office, the consultant said the system does not show how much I owe and the monthly installment,she assured me that she will send me a statement via email. She never did! I am fed up! Edgars get your act together, your systems are messed up! I want a statement from inception reflecting everything including the R1500 I paid in cash! Sort out this mess or else I am going to the ombudsman!
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Edgars's replyOfficial
03 May 2016, 13:49Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding your account.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
0800 203 925
Best regards,
Edgars's reply03 May 2016, 13:49
Official
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding your account.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
0800 203 925
Best regards,
's updateReviewer Update
12 May 2016, 09:35I m not satisfied with your response you should have called me just to follow up so that I can know what are you going to do with my problem or rather to explain what is going on, that shows incompetence, saying your account management team will assist means NOTHING. I have received 3 different statements with three different monthly instalments recently that is very deceptive honestly. Edgars is definitely going to loose me as their customer PERIOD!!!!!!!!!!!!!!!!!! EDGARS doesn't care about it's customers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
's update12 May 2016, 09:35
Reviewer Update
I m not satisfied with your response you should have called me just to follow up so that I can know what are you going to do with my problem or rather to explain what is going on, that shows incompetence, saying your account management team will assist means NOTHING. I have received 3 different statements with three different monthly instalments recently that is very deceptive honestly. Edgars is definitely going to loose me as their customer PERIOD!!!!!!!!!!!!!!!!!! EDGARS doesn't care about it's customers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!