disgusting service and in competent store consultant

<p><span style="color: #555555; background-color: #ffffff;">I submitted a claim for cell phone insurance at Edgar's menlyn on the 30July2016 till today they can't help me as they say. I spoke to a guy by the name of confidence who always forgot to call finrite n follow my claim once I call him that's when he will start calling the insurer. Then a lady by the name of bafedile took over n she was really promising the attitude and feedback was promising I don't know what happened she list track then spoke to kgaugelo who said she is struggling to get through finrite call centre. They are no update regarding the claim I hv to call them everyday when I ask for their cell phone department manager he/she always not in . I did submit claim on the 30/07/2016 till today my claim is not resolved and the insurance deducted premiums for a cellphone that I don't have for a cellphone that I claimed for. Am so angry and disgusted how Edgar's treat me ; I don't know if its because am young and black so no sense of urgency to assist me. I have been using my airtime calling them everyday with no assistance.</span></p>