Disgusting service and con****ants of no help!!

in the middle of September 2020 i was called to make a payment fo my edgars account i advised the consultant i have been on a company layoff since the lock down untill date, i ave been paying my account every month until September which i didn not have funds to pay for that month. i asked the consultant if i can please do a payment plan with them as i cannot afford the full installment, the rude abrupt consultant said no i have to pay the amount, i said to him on several times i am not working and cannot afford that, and he cut the call, on the 29 Sep 20 i went into edgars galleria to customer service to do a payment plan the lady put me on the call to another consultant who advised me my card number was wrong , they culd not also pick up my id number and further more she said my security check was all wrong so if all was wrong how do i exist on your record as an account holder? i have made many means to mae payment arrangements with edgars and they can never help!! Until date only Sep was the first installment i missed and i get sms saying i can be blacklisted!! but no one has ever called me back to make a payment arrangement with them. The service is pathetic and staff are disgusting rude and abrupt, unike other store Sportscene and RCS understood our circumstance and kindly llowed us to make payment arrangements with them which is paid accordingly..i also advised the consultant at the store i have new number to update it and they said they could not i must email them my id???.. such disgusting service..its no wonder yourl went into a financial strain and another company bought edgars off!!