AR
Alison R
1 reviews | Active since Jul 2013
30 Jul 2020, 14:25
DISGUSTING SERVICE
Despite being assured that my account is uptodate and despite many emails which Edgars do not respond to I once again today got an sms "Despite our calls and SMS, we have still not received payment........." This is absolutely shocking and I am sick and tired of trying to sort this out. I need the MD's email address - your 20072****60/GO refers
Helpful (0)
Replies (1)0
Replies (1)AR
Alison R's updateReviewer Update
31 Jul 2020, 12:58Despite apologising profusely - reference number 20072****60/GO - I today was phoned 2x for the same reason. I contacted your customer care line and was put through to Adele Olivier who assured me she would sort it out and phone back. I still have not been phoned back and I contact the centre again and the lady did not know who Adele Olivier is (this despite me asking Adele for her direct number and being informed that if I phoned again anybody would know who she was). I have sent and received 20 x emails - emails from Edgars simply say they will get back within 48 hours which never happens. This needs to be sorted out - I am sick and tired of being apologised to and then nothing happens. No respect for a company that once was wonderful to deal with - no wonder they need to find someone to buy them out
AR
Alison R's update31 Jul 2020, 12:58
Reviewer Update
Despite apologising profusely - reference number 20072****60/GO - I today was phoned 2x for the same reason. I contacted your customer care line and was put through to Adele Olivier who assured me she would sort it out and phone back. I still have not been phoned back and I contact the centre again and the lady did not know who Adele Olivier is (this despite me asking Adele for her direct number and being informed that if I phoned again anybody would know who she was). I have sent and received 20 x emails - emails from Edgars simply say they will get back within 48 hours which never happens. This needs to be sorted out - I am sick and tired of being apologised to and then nothing happens. No respect for a company that once was wonderful to deal with - no wonder they need to find someone to buy them out