Disgusting Service !!!
<p>My phone was been booked for repairs in May each week when I call to follow up I am asked for a description of the fault then the agent says they have updated it. Lo and behold when I follow up again I am asked told the phone has not been repaired as they need a description of the fault, they promise to updsate thier system but its been over two months now and still no joy.</p>
As per our telephonic conversation We are currently liaising with our in store management team with regards to your cell phone repairs feedback will be provided shortly. Sending your cell phone for repairs should not be time consuming and frustrating and for that we must apologise.
Your reference number is ********** 070/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
As per our telephonic conversation We are currently liaising with our in store management team with regards to your cell phone repairs feedback will be provided shortly. Sending your cell phone for repairs should not be time consuming and frustrating and for that we must apologise.
Your reference number is ********** 070/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Hi
Thanks for your help thus far. However my query has still not been raised. Your insurance company approved a new phone as the faulty one was beyond repairs. I went to the Edgars Store and picked out a tablet which was R100 less then the price approved by your insurance comanpy. Edgards store was offline during the transaction and I could not to allocated with a reciept for the R90 excess fee I paid. I suggested that I not take the device however your staff insisted I do. Now I am being called by them every other day to come back for this or other reason. It turns out my new device is not insured and your system does not reflect that I have claimed a new phone. I am not told there could possibley be a three months waiting periods if and when you are able to insure this new device. I have been back to the store twice and still no joy. Please ensure my device is properly insured as I am paying for insurance. It is not my fault your staff was not aware there is a different insurance fore tablet and did not advice me of this
Hi
Thanks for your help thus far. However my query has still not been raised. Your insurance company approved a new phone as the faulty one was beyond repairs. I went to the Edgars Store and picked out a tablet which was R100 less then the price approved by your insurance comanpy. Edgards store was offline during the transaction and I could not to allocated with a reciept for the R90 excess fee I paid. I suggested that I not take the device however your staff insisted I do. Now I am being called by them every other day to come back for this or other reason. It turns out my new device is not insured and your system does not reflect that I have claimed a new phone. I am not told there could possibley be a three months waiting periods if and when you are able to insure this new device. I have been back to the store twice and still no joy. Please ensure my device is properly insured as I am paying for insurance. It is not my fault your staff was not aware there is a different insurance fore tablet and did not advice me of this