zZ
zimkhitha Z

1 reviews | Active since Jan 2016

09 Jan 2016, 08:31

disgusting service

hello peter<br> yesterday i went to egdars(part of the edcon group) in randburg to take in my phone because it was giving me problems. i had bought the phone on the second of January so whe i got there i was surprised by they away they treated me every employee was touching the phone to check if i was right, the admin store manager turned into a technician to fix the phone.. i waited there over an hour for him to Finnish what God knows he was doing, then after that he told me we should go to vodacom shop...i mean i didn't buy the phone at vodacom they are just my service providers.. it was disgusting what they put me through,. was it my age? race? they treated me like an inconvenience edgars should quit selling phone and live that to the mobile companies, i stormed out of the store and left everything there, i dont think i am ever going to use there service again that was so disgusting, the phone was still on the 7 day warranty that was uncalled for thank u edgars for destroying my day # frustrated_ phone_owner

0
Replies (1)
Edgars
Edgars's reply12 Jan 2016, 16:52
Official
Hello zimmy2014,

We must sincerely apologise for the overall experience. Please be advised we have notified the store manager of this query and we assure you all concerns raised regarding the handset will be given to you shortly.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***

Best regards,