DD
Darshna D

1 reviews | Active since Jun 2011

30 Nov 2015, 11:51

DISGUSTING SERVICE

i was at the above Edgars and the service overall i received was absolutley disgusting. it was as if the sales person wanted me out the store as if she was doing me favour by assisting me at the shoe section , then i was looking for a perfume for a man and the lady there as if me i was done very irritated by my questions i was asking. then i go to the cashier her name Hlogi or soemthing like that was rude and seemed like she needede to get done and me out of the store. this kind of service should not be allowed to be given by people who are there to buy. this is a serious matter. i went to Foschini and was given absolutley outstanding service by a sales lady who went over and above to assist me. sometimes when we purchasing items it should be shown that the person assisting you is willing and helpful not highly irritated and wants you out the store. Where is the so called South African customer service gone to??? Now its understandable why retail stores arent making target!!!!!!

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Replies (1)
Edgars
Edgars's reply01 Dec 2015, 11:56
Official
Hello Darshie,

It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Edcon strives for excellent customer service and we sincerely apologise for the lapse in service. We have notified management as that is not the manner in which to address our valued customer.

We assure you all concerns raised did not fall on deaf ears. Corrective measures will be taken to avoid the re-occurrence of this nature.

We sincerely apologise for the overall experience. Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***

Best regards,