Disgusting service

Paid my Edgars account in full they over charged me asked me to pls send my documents through to head office which I did twice now and no can assist me 5 different people from Edcon head office have emailed me saying the same thing but no one can actually help its costs me money to keep faxing these documents it's like you don't want to send me my money back disgusting *********** service I must keep asking for the manager to call me and then I get no reply in email when I phone the manager is not there I will not send through these documents again I want my money it's on your system like your staff members said <br> Nompumelelo Ndlovu, Yvonne Mashiya,Annah Makgwale,Christopher Maluleke and mbali were all the people whom I've spoke to via email and no one can help me this is pathetic service it's been going on for the past 4 months