DISGUSTING SERVICE
EDGARS - A ******* STORE - DONT SHOP THERE! I HAVE BEEN TRYING TO GET A PAIR OF SANDALS CHANGED AT 3 DIFFERENT STORES AND NOW SOME PERSON IS TELLING ME THAT I CANT DO IT AS IT IS TOO LATE...THIS IS ABSOLUTE *******...I HAVE BEEN TO THREE STORES AND NONE OF THEM HAVE TRIED TO ASSIST ME BY FINDING OUT WHERE I CAN GET THEM.....EDGARS EMPLOY INCOMPETANTS AND HAVE N IDEA OF WHAT CUSTOMER SERVICE IS ABOUT...I HAVE BEEN GIVEN THE RUNAROUND BY STAFF WHO COULDNT BE BOTHERED TO HELP AND I AM TOLD TO DRIVE AROUND JOHANNESBURG TO FIND THE SHOES MYSEL NOW I AM TOLD IT IS TOO LATE. DISGUSTING....
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Edgars's replyOfficial
17 Feb 2015, 15:12Hello ingbor,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that our attempts to contact you have been unsuccessful.
We want you to be happy with our service and therefore request the opportunity to assist you. Kindly inform us which store you visited, So we are able to address the service you received. Please advise us when the purchase was made, whether you have your proof of purchase and lastly the style/sku number on the Edgar's receipt or price tag, so we are able to advise which store has stock if any is available. Kindly note that the sandals need to be in a resalable and original condition.
We request that you forward all the above details to ***
The reference is as follows; ***/GO
Thank you for your patience and continued support.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that our attempts to contact you have been unsuccessful.
We want you to be happy with our service and therefore request the opportunity to assist you. Kindly inform us which store you visited, So we are able to address the service you received. Please advise us when the purchase was made, whether you have your proof of purchase and lastly the style/sku number on the Edgar's receipt or price tag, so we are able to advise which store has stock if any is available. Kindly note that the sandals need to be in a resalable and original condition.
We request that you forward all the above details to ***
The reference is as follows; ***/GO
Thank you for your patience and continued support.
Best regards,
Edgars's reply17 Feb 2015, 15:12
Official
Hello ingbor,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that our attempts to contact you have been unsuccessful.
We want you to be happy with our service and therefore request the opportunity to assist you. Kindly inform us which store you visited, So we are able to address the service you received. Please advise us when the purchase was made, whether you have your proof of purchase and lastly the style/sku number on the Edgar's receipt or price tag, so we are able to advise which store has stock if any is available. Kindly note that the sandals need to be in a resalable and original condition.
We request that you forward all the above details to ***
The reference is as follows; ***/GO
Thank you for your patience and continued support.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that our attempts to contact you have been unsuccessful.
We want you to be happy with our service and therefore request the opportunity to assist you. Kindly inform us which store you visited, So we are able to address the service you received. Please advise us when the purchase was made, whether you have your proof of purchase and lastly the style/sku number on the Edgar's receipt or price tag, so we are able to advise which store has stock if any is available. Kindly note that the sandals need to be in a resalable and original condition.
We request that you forward all the above details to ***
The reference is as follows; ***/GO
Thank you for your patience and continued support.
Best regards,