SK
Shirley K
1 reviews | Active since Sept 2015
21 Sept 2015, 10:38
disgusting service
Friday 18 September past 9 to 10 in the morning I visited Edgars MAC counter to purchase a lipstick, I greeted nicely and asked for lipstick was pointed to the lipstick section, and after that I was treated like I did not even exist, had to shout for help and was given attitude that I cant even explain. <br> <br> I almost did not buy the lipstick with the disgust of their service, and the way the staff just ignored my present was unbelievable. only because I was in a hurry and did not have time to be popping to other stores.<br> <br> I'm still in disbelief. <br> <br> <br> <br>
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
21 Sept 2015, 13:47Hello MissKay20,
Thank you for notifying us of your shopping experience. Please be advised we have referred this query to the Mac cosmetics manager to address. Consultants should offer customers help as that is their job description. We assure you management will address this query with Jackie as it was supposed to be handled in a different light.
We apologise for the overall experience. Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for notifying us of your shopping experience. Please be advised we have referred this query to the Mac cosmetics manager to address. Consultants should offer customers help as that is their job description. We assure you management will address this query with Jackie as it was supposed to be handled in a different light.
We apologise for the overall experience. Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Edgars's reply21 Sept 2015, 13:47
Official
Hello MissKay20,
Thank you for notifying us of your shopping experience. Please be advised we have referred this query to the Mac cosmetics manager to address. Consultants should offer customers help as that is their job description. We assure you management will address this query with Jackie as it was supposed to be handled in a different light.
We apologise for the overall experience. Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for notifying us of your shopping experience. Please be advised we have referred this query to the Mac cosmetics manager to address. Consultants should offer customers help as that is their job description. We assure you management will address this query with Jackie as it was supposed to be handled in a different light.
We apologise for the overall experience. Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***