1 reviews | Active since Feb 2015
DISGUSTING SERVICE
I dont even know where to start.Im so frustrated with Edgars. On the 3rd of November I gave my phone in by Edgars (galaxy S3) by Edgars Cape Gate. They told me my phones cracked screen would take 3weeks to repair. Over the last 3 to almost 4 months ive gone into the store 8 times to query how long my phone is still gonna take. And no one could give me an answer. I even phoned aswell. Finally in Jan 2015 I received and sms to say I must collect my phone at Edgars Claremont. I DIDNT EVEN GIVE MY PHONE IN AT THE CLAREMONT BRANCH!!! I then went into the store once again and they said the phone had been sent to the wrong branch. They will keep in contact with me. And it should take 3 days for the phone to get to them. A week after this incident the insurance company calls to let me know they still have the phone and repairs havent even started yet!!WHAT??? I then AGAIN go back into the store and they told me they will query it. Never did they even contact me up until today. On the 5/02/2015. I get an sms to say I must come and collect my phone at the Cape Gate branch. Upon getting there i have to pay R450.FOR WHAT? KEEPING MY PHONE FOR 4 MONTHS?Now u still have my phone. !!!
Thank you for raising your concerns with us. We understand how displeased you are with how your query was handled, and of that we deeply apologise. Please be advised an access fee is required to be paid by the customer, whether the phone was sent for repairs or was lost. We assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
Thank you for raising your concerns with us. We understand how displeased you are with how your query was handled, and of that we deeply apologise. Please be advised an access fee is required to be paid by the customer, whether the phone was sent for repairs or was lost. We assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,