Disgusting service

Most disgusting service. I went into canal walk on 5th Jan to buy a lunchbox I saw online. The store was more than twice the online price and the manager said this is normal theres nothing I can do about it I must order it online (this in itself is disgusting and no one has yet explained the reason for this - what happened to equal pricing across a franchise???) I then ordered it online the same day. On Saturday 12 Jan I called to enquire as 5 business days had passed and SLA said 5 to 7 business days. The online team assured me it was with courier will be in store latest Mon. Spent all of Mon and Tues calling only to eventually have it delivered today 16 Jan. I wasted more airtime than the overpriced canal walk lunch box. Then my husband spends fuel going to fetch it only for him to come back with the INCORRECT LUNCH BOX!!!!!!!! THIS IS THE REASON THEY'RE GOING BANKRUPT AND THEIR SHAREHOLDERS AND DIRECTORS NEED TO KNOW. MOST DISGUSTING SERVICE I WILL NEVER EVER AGAIN PURCHASE FROM EDGARS