rR
relebohile R
1 reviews | Active since Feb 2014
28 Dec 2018, 14:41
Disgusting Service
My mom went to edgars vaalmall to exchange clothes which were small to her and She did not have the slip or the tag and she was rudely told that the clothes were not in good condition by head of customer service Clara sibanda. I went to clearwater to exchange the clothes and I was assisted with no receipt or price tag. I will like to believe that all the edgars work the same as they all fall under Edcon unless I am missing something. Can I please get clarity on how different branches that work under the same company work differently. I find Clara's behaviour disgusting as she did not even make an effort to help and she referred to me as lala thats not my name and I am not her friend to be called by that name and she sent me an attachment that was not professional at all. Please train your stuff on customer service
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Edgars's replyOfficial
28 Dec 2018, 16:49Dear Relebohile,
Thank you for notifying us of your overall shopping experience. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
As per our refund and exchange policy we will exchange or refund products provided that:
•there is valid proof of purchase, i.e. till slip or gift receipt;
•it is within 30 days of purchase;
•it is in its original packaging or condition, i.e.;
????the security seal or shrink wrap is intact (if applicable)
????it is unworn and unused and the price ticket is attached
Clara was mainly following the above instructions from Edcons Head Office. However we fully agree with you that the whole situation could have been handled different and professionally.
Our Edcon stores management team are entitled to use their own discretion where it concerns merchandise returned in store for a refund or exchange.
Our Clearwater team used their discretion in this regard.
Please find below reference number for your query:
***/GO
Kind Regards
The Edgars Team
***
Thank you for notifying us of your overall shopping experience. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
As per our refund and exchange policy we will exchange or refund products provided that:
•there is valid proof of purchase, i.e. till slip or gift receipt;
•it is within 30 days of purchase;
•it is in its original packaging or condition, i.e.;
????the security seal or shrink wrap is intact (if applicable)
????it is unworn and unused and the price ticket is attached
Clara was mainly following the above instructions from Edcons Head Office. However we fully agree with you that the whole situation could have been handled different and professionally.
Our Edcon stores management team are entitled to use their own discretion where it concerns merchandise returned in store for a refund or exchange.
Our Clearwater team used their discretion in this regard.
Please find below reference number for your query:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
Edgars's reply28 Dec 2018, 16:49
Official
Dear Relebohile,
Thank you for notifying us of your overall shopping experience. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
As per our refund and exchange policy we will exchange or refund products provided that:
•there is valid proof of purchase, i.e. till slip or gift receipt;
•it is within 30 days of purchase;
•it is in its original packaging or condition, i.e.;
????the security seal or shrink wrap is intact (if applicable)
????it is unworn and unused and the price ticket is attached
Clara was mainly following the above instructions from Edcons Head Office. However we fully agree with you that the whole situation could have been handled different and professionally.
Our Edcon stores management team are entitled to use their own discretion where it concerns merchandise returned in store for a refund or exchange.
Our Clearwater team used their discretion in this regard.
Please find below reference number for your query:
***/GO
Kind Regards
The Edgars Team
***
Thank you for notifying us of your overall shopping experience. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
As per our refund and exchange policy we will exchange or refund products provided that:
•there is valid proof of purchase, i.e. till slip or gift receipt;
•it is within 30 days of purchase;
•it is in its original packaging or condition, i.e.;
????the security seal or shrink wrap is intact (if applicable)
????it is unworn and unused and the price ticket is attached
Clara was mainly following the above instructions from Edcons Head Office. However we fully agree with you that the whole situation could have been handled different and professionally.
Our Edcon stores management team are entitled to use their own discretion where it concerns merchandise returned in store for a refund or exchange.
Our Clearwater team used their discretion in this regard.
Please find below reference number for your query:
***/GO
Kind Regards
The Edgars Team
***
Best regards,