SM
Stephanie M
1 reviews | Active since Oct 2017
07 Dec 2018, 16:51
Disgusting service
On Monday(3 dec 2018) I went to the mall of the south edgars. I made a purchase for R769. I told the teller I want to make a PAYMENT of r300 and take items on account, instead she took the r300 as a purchase which put my account in arreas.
Today ( 7 dec 2018) I go in the store to increase my credit limit, the customer care assistant told me I need to pay R115 and wait 45min for edcon to get back to me. I waited almost an hour only to be told that the payment will reflect after 24 hours and no one can assist me.
This is really upsetting as I waited like a fool for NOTHING!!!!
I opened this edgars card as a student over 5 years ago! My credit since as not been updated. I am now employed and its most frustrating running pillar to post for a small increase.
I am disgusted with the customer service recieved by edgars this week! Why do I have to wait for something that is NOT my fault??
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Replies (1)
Edgars's replyOfficial
07 Dec 2018, 17:45Dear Stephanie,
Thank you for bringing your overall shopping experience to our attention.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible. Our sincere apologies for the negative experience at our Edgars Mall of the South store.
Please be advised we have referred your query to the stores management team to follow up and revert back to you with meaningful feedback.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Thank you for bringing your overall shopping experience to our attention.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible. Our sincere apologies for the negative experience at our Edgars Mall of the South store.
Please be advised we have referred your query to the stores management team to follow up and revert back to you with meaningful feedback.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
Edgars's reply07 Dec 2018, 17:45
Official
Dear Stephanie,
Thank you for bringing your overall shopping experience to our attention.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible. Our sincere apologies for the negative experience at our Edgars Mall of the South store.
Please be advised we have referred your query to the stores management team to follow up and revert back to you with meaningful feedback.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Thank you for bringing your overall shopping experience to our attention.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible. Our sincere apologies for the negative experience at our Edgars Mall of the South store.
Please be advised we have referred your query to the stores management team to follow up and revert back to you with meaningful feedback.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,