Disgusting service

Good day

I am utterly disappointed with the service I have received from Edgars Tokai. I bought a ring from their Georgini Collection in February, I noticed what looked like coating coming off the ring. I went to branch I bought at and expressed my concern to them. The mananger Craig told me they will contact the company rep and see how they can assist. He agreed he could see coating coming off and because they are known for their silver jewelery Georgini will sort this out but if it was up to him he would replace it. I waited for feedback and was then contacted by Alison the Georgini rep. She told me she could see nothing wrong with the ring and that the coating that is coming off is what they put on to protect the rings from the lights in the display cases and also that the warranty does not cover for that damage. She then went on to day that the ring has been resized and I told her i did not resize it she basically called me a **** saying the base of their rings are not that thin and that she understands people need to resize rings. I repeat i did not resize the ring and if she could see the base of the ring is thin they sold me a piece of **** or something that clearly did not pass the quality assessment. She said she will send the ring to the director and can guarentee that he/she will say the same thing. I will not take responsibility for their mistakes. She said the assessment can take up to 4 weeks...on the same day edgars called my home and spoke to my mom saying the ring will be replaced in a week. I contacted the store on friday and spoke to Craig who confirmed that he had called the previous friday and that the ring was not there yet but i am to give them till today. Later the same afternoon i was contacted by Pam from Edgars saying it will take 3 weeks for assessment and for them to decide whethet they will replace or credit or just return the ring. Now i would like to add that this is my engagement ring and has been blessed at my church so i am not looking for a credit but the service i received is atrocious I will post this on the Georgini page as well because firstly I am disappointed in Edgars and thr brand they stock and i would like to know if it is normal practice for your reps to accuse your clients of lying.