Disgusting Service

Pathetic service from Edgars Lakeside Mall... On the 4th of August 2018, I made a purchase at Edgars Southgate, 2 x Frangrances: to the Value of about R2850, and some lotions that brought my purchase to R3070.00 and as a regular & loyal customer I then asked for a free gift from the consultant who gladly gave me a bag.

The 2nd fragrance was a versace 200ml that I had bought for my brother, on Sunday, 5th of August 2018 I returned the Versace 200ml at Edgars Lakeside Mall because my brother did want the gift. I proceeded to the customer care section where I was told to go to the Cosmetic department for the return to be done. I got there and was assisted by —— who called another consultant by the name of Cebile Dubazana who said she then told me she cannot exchange the perfume because they don’t keep a 200ml Pour Homme at this branch, this I found so appalling and I also asked that does that mean I have to go around looking for an Edgars store that keeps the perfume for me to get it refunded?

She then called the Manager who behaved nothing different to the junior staff, told them to process the credit but again there was another issue, my day was getting ruined even further, the Cash and Credit Manager: Maria Rooskrantz told me unapologetically so, that she cannot help me because I was given a free bag as a gift, I explained to her that as a regular customer at Edgars Southgate and buying fragrances I asked for a gift and I was given the bag, she said I needed to go home and fetch the bag and only then will she credit the perfume, I then asked where on the terms and conditions is it written or detailed that I need to return a free gift that I was given as a good gesture?

She then began to sweat and was very irritated by my questions and called another lady to come and process the credit, even then it was never done, I was told to go upstairs for the credit, which eventually was done after almost an hour being in that store.

What a Sunday it turned out to me, if Edcon will employ such *********** people as custodians to look after the very reason why Edcon exist then I cannot imagine the amount of business lost due to such treatment.