pG
preollin G
1 reviews | Active since Sept 2015
02 Jan 2017, 11:13
disgusting service
<p>I went to edgars pavilion to do some shopping for the family. I stood in the line for over an hour but was pleased to find they offered me vouchers to the value of R710 which gives you an idea of how much I spent. I send my brother back in to buy himself something only to find out they can't help yet we followed the instructions intially mentioned. I went to the gateway branch only to find out the initial instructions were correct and the guys in pavilion just didn't wanna assist. I was willing to forget about it until I realized the vouchers were not returned to my brother. Very unhappy with the service, I know the economy isn't very good and I know how "well" edgars is doing, this is no way to treat customers when the individual brand stores have better prices than edgars </p>
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Edgars's replyOfficial
03 Jan 2017, 15:29Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
We continually strives to improve the level of service and support we offer our customers, we can assure you that the matter has received immediate attention and is viewed with great concern.
You may be rest assured that the management and processing of queries such as yours will be promptly dealt with, and that Edgars remains committed to providing customer service, which exceeds customers’ expectation.
Your reference number is ***/GO.
If you have any future concerns or issues that you are not entirely happy with, you are more than welcome to come and speak to us on ***(***) to enable us to address your concerns immediately.
Kind regards
Customer Experience Team
***
Best regards,
Edgars's reply03 Jan 2017, 15:29
Official
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
We continually strives to improve the level of service and support we offer our customers, we can assure you that the matter has received immediate attention and is viewed with great concern.
You may be rest assured that the management and processing of queries such as yours will be promptly dealt with, and that Edgars remains committed to providing customer service, which exceeds customers’ expectation.
Your reference number is ***/GO.
If you have any future concerns or issues that you are not entirely happy with, you are more than welcome to come and speak to us on ***(***) to enable us to address your concerns immediately.
Kind regards
Customer Experience Team
***
Best regards,