Disgusting Service

<p>On the 19th of December I placed an Online Order on the Edgars website for a Manchester United Addidas Sandals - Order Number: ********** 48.</p> <p> </p> <p>The Terms and Conditions for delivery state between 2-5 Working Days.</p> <p>On the 27th of December I tried the Call Centre number on the Confirmation Email ***to find out what was going and when I will receive delivery. The number goes through to a call centre for Boardmans and not Edgars. An agent told me she get someone from their Edgars call centre to contact me. I received no response. I also sent an email on the same day and still have not received a response.</p> <p> </p> <p>On the 28th of December I tried calling another call centre on the Edgars website and spoke to a lady by the name of Nomsa who after holding on for almost 20 minutes and then a further 10 minutes because she pulled up an order for a different person, I get told that my order will be delivered to the Store (Edgars at The Pavilion) with the next 2 days and that I must contact the courier company and she cannot help me any further.</p> <p> </p> <p>I contacted the courier company and was told that they cannot help me without a tracking number.</p> <p> </p> <p>On the 29th of December I called the call centre again and spoke to a lady by the name of Nomzi who said that she will get a manager to call me back which never happened.</p> <p> </p> <p>Today I called the call centre again and spoke to a lady by the name of Naomi who had to call me back after checking with the courier company. After calling me back an hour later she then says that the courier company does not have a tracking number for the item and neither do they. She advised that a manager will call me back. Another hour later a lady by the name of Agnes calls me to tell me that the item is out of stock. She was completely unapologetic and did not give a damn about the inconvenience that I have been caused nor did she care that the transaction was already processed on my account.</p> <p> </p> <p>When I placed the order it clearly stated that there was stock if not my order would have not been processed.</p> <p> </p> <p>Edgars and Edcon is absolutely disgusting and their service is pathetic!!!!!</p> <p> </p> <p>They have employed all incompetant people!!!!!!!</p> <p> </p>