Disgusting Online-order customer service

I placed an order on the 14th May and received a confirmation email about my order. I was also called on the 15th May to confirm if I had indeed placed the order. On the 31st May I received an email informing me that their staff is coming back as lockdown level 3 is starting on the 1st June- and they will speed the process. I have not heard from them them since- it is going to be a month this week! No wonder Edgars is going down- I wish I had read the comments from the hellopeter platform before placing the order- I would not be this frustrated now. I have placed various online orders after the Edgars order, and all of them have been delivered- in spite of the lockdown! You will swear the lockdown was for Edgars only- DISGUSTING CUSTOMER SERVICE/CARE BY ANY STANDARD IMAGINABLE!!!