Disgusting email - demand letter to 84 year old mom - REF ***/go

<p> </p> <p>Email forwarded but each time i am forwarded to a new department to re explain myself, so this is my last resort. I hope i get a suffice email here after.</p> <p> </p> <p> "Good morning</p> <p> </p> <p>I wish to file a complaint within your collections department concerning unprofessional, ********* and disrespectful behaviour.</p> <p> </p> <p>I am emailing you on behalf of my mom, details above, my mom is 84 years old; she received a disgusting and threatening letter stating :</p> <p>“your delinquent payment behaviour”</p> <p>“numerous advices” no statement received since Nov 16</p> <p>“affect your personal profile at the credit bureau”</p> <p> </p> <p>Letter dated 12/03/17 Collections Manager Marriette Don, your CEO needs to read this letter as it is no way to conduct your vision to customers</p> <p> </p> <p>I find this letter absolutely threatening, insulting and verbal ************; after my mom read it she had an anxiety attack.</p> <p> </p> <p>How dare someone call my mom a delinquent, she is not a teenager nor a ********?</p> <p>In the meantime, I have closed her account, however this will not exempt the manner in which she was treated.</p> <p>My mom does not even own a cell phone; apparently the charges were R19.99 per month for data downloads, plus her account was paid in full in Nov 2016.</p> <p>My mom has always paid her account on time, and has maintained a good record with EDCON.</p> <p>I need this issue resolved ASAP please, however, it will not take away the insulted verbal damage away from my mom."</p> <p> </p> <p>Sent on behalf on my mom, Mrs MJ Tillett. </p>