Disgusting customer service and client care

Today (may 13th), I went to Edgar’s to buy a last minute mother’s day at the grove. Upon buying my items I proceeded to the take my gift to customer service department to have my gift wrapped. Upon reaching the help desk a lady by the name “masechaba” came through to “help”. I get to the help desk and explain to her that I’d like to have the items wrapped, with the most uninterested expression on her face she tells me to “bring those there”, and she proceeds to where “there” is. I then carry my items to the table she was referring to. When we get to the desk she was referring to, with the most passive aggressive silent attitude. I paid her no mind, I was there to get this wrapped and go and that’s what I thought to myself. This lady proceeds to wrap my gift and when she gets done she says nothing and leaves my gift on the desk and leaves. No word, nothing, she wraps it and leave everything there. I was so shocked that as Soon as she left I took my gift and proceeded to leave. When I got to the door I realized how furious I was about the whole situation and the lack of customer services and the demeaning demeanor I had received from this unprofessional and bad mannered girl. I went back to customer service and I politely asked to speak to her and what she told me was “you can come here”, meaning she won’t move where she was to speak to a client but I should come to where she was with another employee. As it were, I went to her and asked her what her name was and she said “mashechaba” I thanked her and went to find a manager for myself. The guy who’s said to be a manager identified himself as “Motheo Masoga”, but from the way he addressed the issue with me I do not think he is a manager, and if indeed he is one then he lack managerial s****s. As he told me that “they” will get to me without even having my particulars, I had to make him write everything down. I was shocked by my whole experience at Edgar’s the grove today. The lack of customer service and lack of urgency by the supposed manager. It seems to me that this lady for some reason thinks she is doing me a favor by rendering services that I paid for and services that she gets paid for. I would like for her to be held accountable For her behavior and I would also like to know how Edgar’s account for their employees lack of customer service. Trust that if I were I different race this was not going to be an issue, and yes I said that. I am utterly disgusted and annoyed at this point. I am yet to return with a response to the outcome of my complaint. I am so disappointed.