Disgusting customer service

I tried to open an account online in November 2017. I never heard back from anyone and then decided to call the new accounts department yesterday (17 April 2018) whereby I was advised that I must go in to the store as they will assist me.

I app**** with my 3 payslips and ID in store yesterday and was then advised that my previous application was declined as "my information could not be verified". Nobody called me to verify anything and the lady in store said she can't help me, I must come back and keep checking! When I called your new accounts department back thereafter, they advised that the store should have phoned to request he reason my account was declined as I'm not allowed access to this information. Not once did the person in store offer to do this for me and now I am expected to go back?

I am completely disgusted with your service and it is amazing how many people have the same problem commenting on this site, have you by now not figured out that there is a serious issue on your side?

I need someone to call me back and advise me exactly what the problem was with my account application, why do I have to wait 6 months to try again? They can't even tell me when my 6 months have expired!!!!!!