1 reviews | Active since Jul 2016

25 May 2017, 15:09

Disgusting customer service

<p>I am very disgusted at the service and treatment received from your customer service. After waiting for over an hour and several calls, a consultant shouts at me for asking for clarity and subsequently hangs the phone without further assistance. South lack of respect its way beyond disgusting. I regret having visited the store and doubt I will ever walk into an Edgars store in the near future. </p>

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Replies (1)
Edgars
Edgars's reply26 May 2017, 11:47
Official

Thanks for the post. Edcon as a company sets high standards for the service we offer to our customers. The level of service you received and what you perceived is not indicative of our standards. Attention has been given to the matter raised in order to ensure that similar incidents do not recur. Our attempts to contact you today has been unsuccessful

***/GO

Kind regards

The Edcon Customer Experience Team

Best regards,