Disgusting customer care at Edgars

Went through to Edgars at Clearwater Mall today to try and cancel my debit order (they keep taking R350 instead of the R100 I set it as). I got to the customer service desk and was met with no acknowledgement at all. I greeted the lady behind the desk and after no response I asked if this is where I can cancel my debit order. The lady, Gladys, without looking at me, said she doesn't know how and proceeded yelling to her colleagues. None of the 5 other people working at customer service, looked in my direction, offered any sort of help or assistance. Gladys, your customers should be more important than whatever was on your computer screen. Edgars, you staff should absolutely get some sort of customer care training.