Disgusting call Centre Service

After losing my cellphone and sim,which all along thought belonged to Cell C,i call in for a sim swap,to my surprise i am not even a registered subscriber in their database. i am told to call Edgars as the sim belongs to them.WORST CALL CENTRE EVER..machine answers my call to say i should have my details ready for an agent,,5 mins later am still forced to listen to their stupid jingle,not to mention its not even a free call, i run out of airtime 3 times before i get through ,only to be given a reference number and told to expect a call in 48hrs. 48hrs later nothing happens, i call in again and same thing happens till i drop in at Edgars shop to use their phone,after about 7 mins a lady answers ,in a very tired voice and gives me another reference number and tells me to wait for a call in another 48hrs...Why in the name of INCONVINIENCE does Edgars have cellphone sim cards when a simple process like doing a sim swap takes forever to do. To anyone who bought a sim card at Edgars i say sorry ,just make sure you never lose it, *** service at its best.so inconvinienced..NEVER BUY A SIM CARD FROM EDGARS