Disgusting beyond measure

Edgars is the worse online shopping shop the world could ever ask for, it the third time i purchased items and they send a total different item . Then when you email them they dont respond when you call them they make all kinds of excuses like the sku number of item was wrong and make as if its your problem also they do not resolve the issues. Its more than a week and im still sitting here with the incorrect item, the previous times i had to drive around to various edgars stores to exchange the wrong item they send and they never refunded my delivery that i paid nor did the compensate me for my fuel and data in anyway. I have to constantly call after Kribashnee Hansraj to find out whats happenening and she cant garuntee me when they will collect, i told her i had a operation 3 weeks ago and im not allowed to drive but she still dont care also why must i pay delivery fee for incorrect item and then drive my petrol for correct one. when they give your money back they only refund the items value not your delivery fee as if its my fault they delivered wrong item not by size but by a totally different item to what i ordered. How does retailers get it right to treat paying customers like this its crazy. I will never after the third time dissapointment ourchase from Edgars online again ever.they disgust me