1 reviews | Active since Jan 2019
Disgusting behavior of Adderley street edgars manager
I returned two items bought in April 2018 to Adderley street Edgar’s in January 2019. The shoe which I fitted in April did not fit my summer foot and the bag I purchased was not the right fit for my laptop. The manager , Mr Arnold was exceptionally rude and impatient in dealing with the situation. He said HE would not take it back according to policy, and HE would give me half of the price on the item. He accused me of ‘nagging ‘ and said he had work to do hence could not waste his time with me. When I asked for his senior, he laughed and said he was on holiday and that what he says goes. I still have the brand new items with me. I do think that he could have explained the Edgar’s policy in a more professional manner. I will enquire from Consumers Protection Act if he was within his rights.
Thank you for bringing your overall service experience to our attention.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Please be advised we are totally against the manner in which you were addressed by the store manager.
The incident could have been handled in more descent and professional manner.
As per our refunds exchange policy items can only be exchanged or refunded provided they are returned within 30 days of purchase, the item returned are in a resalable condition.
The store manager was to using his discretion when he confirmed that he will half of the price on the item.
We also assist with refunds on exchange after 6 months provided the items returned are defected.
Unfortunately we cannot override the store managers decision.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Thank you for bringing your overall service experience to our attention.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Please be advised we are totally against the manner in which you were addressed by the store manager.
The incident could have been handled in more descent and professional manner.
As per our refunds exchange policy items can only be exchanged or refunded provided they are returned within 30 days of purchase, the item returned are in a resalable condition.
The store manager was to using his discretion when he confirmed that he will half of the price on the item.
We also assist with refunds on exchange after 6 months provided the items returned are defected.
Unfortunately we cannot override the store managers decision.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***