WM
Wendy M

1 reviews | Active since Apr 2014

19 Feb 2015, 14:08

Disgusting attitude at Customer Service desk

I purchased a Nine West bag at Tygervalley store & took it to customer service for wrapping.<br> I'm disgusted at the treatment received & the disinterested behaviour of the staff.<br> Renovations are being done downstairs, so most of the items are in a dusty condition. When I asked the person wrapping the item if she could please wipe down the bag before wrapping it, I was told no because she doesn't have something with which to wipe it. When I asked her if she was planning on wrapping a gift in the dusty condition that it was in, her attitude went from bad to worse.<br> Next she wrapped the item with the price attached and before taping it down, I reminded her that the price was still attached. I was told that's because I didn't tell her to remove the price and some customers prefer the price to remain attached. For a gift?? It is standard practice to leave the tag & cut off the price. She proceeded to talk to her colleague about me & the pricetag in a language that I don't understand. Respect for customers has clearly gone out the window & yet people like these are being put behind a customer service desk.<br> My package was wrapped with builders tape. For heavens sake, builders tape!!<br>

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Replies (1)
Edgars
Edgars's reply20 Feb 2015, 11:08
Official
Hello WendyLB,


Thank you for bringing this matter to our attention, we do apologise for the inconvenience caused. We can understand how frustrating this experience was for you.

We can assure you that this matter will be addressed with the store management.

The reference is as follows: ***/GO

Should you require further assistance, kindly contact our customer experience team on ***and a friendly consultant will gladly assist you.

Thank you again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.

Kind Regards
Edcon Customer Experience Team