Disgusting and Unprofessional Service

I have tried contacting Edgars on numerous occasions with no luck, I have been struggling with my order and statement of account since May 2020.

I have received the below sms which is extremely upsetting;

MISS P ARJOON, despite our attempts to assist you, weve still not received payment of your Edgars Thank U Account installment of R254, which is now due. Remember that it is important to make payment on all your accounts in order to avoid any negative impact to your credit bureau profile.NCRCP38.

how can you send me an sms like this when you do not respond to my calls or emails.

I expect that you attend to this matter urgently. I WILL ONLY PAY MY ACCOUNT ONCE YOU (EDGARS ) HAVE SORTED OUT MY ACCOUNT AND SEND ME A CORRECT STATEMENT OF ACCOUNT.