DISGUSTING AND UNPROFESSIONAL!

I have been using FINRITE insurance since 20/02/2018, when its time for me to claim, I am being belittled, talked to as if i am illiterate, asked was asked "if i am sure if i was paying my insurance", then this consultant by the name of ITUMELENG AT THE EDGARS STORE IN MENLYN, makes her own calls when she is supposed to be assisting me, first of all i have 2 degrees, and 2nd of all this nonsense insurance was paid for via debit order, i cant even get a loaner phone when i'm supposed to be waiting for FINRITE to do what they are supposed to do? yet i'm also expected to pay an excess amount? you cant give me a loaner phone? Teach your staff some respect, if i was white, this would have been handled in a way different manner, and oh.. i will be also taking FINRITE to the Ombusman, I know my rights. You guys cant even give me my policy documents!