Disgusting and pathetic

<p>Ive made a online purchase at edgars on the 25th november 2016 and I had to pay R65 for "next day" delivery fee...however I haven't received my order as yet.I spoke to several people at thecall centre including a Teamleader "Nikiwe" who told me the samestory that have been thrown at me for the past week....."YOUR ORDER HAS BEEN DISPATCHED"' but yet its been 15days and no order!!!!....im so disgusted by this how do they even do things??? I then requested for a refund because ive found that im wasting my time with illiterate and *********** people..then I was told if I cancel it could take up to aother 7 busniness days!!! now as a client....I have no choice but to let the world know how pathetic and how disgusting their service are!!!</p>