DISGUSTING and DISGRACEFUL

I am appalled at the disgusting behaviour of an Edgar's staff member at liberty mall today.

I went to collect my store card as I app**** online and qualified they sent me various messages stating that I should take that specific message with my identity number to an Edgar's branch to collect my card . I also received various vouchers and that is exactly wat I did today.

As I walked in I looked for for assistance and found a lady with the badge stating her name **********and financial .....( I can't remember the word that followed ) I knew she would be able to assist me. She then told me repeatedly that I need to sign up to the Edgar's club for a fee of 54 rand before she can issue my card its a must and an Edgar's rule I told her but I had a jet rewards card before card she then asked where it was I told her I lost the card she said well we will then have to sign you up for the Edgar's club I stood totally dumb struck as nowhere did it say I had to sign up to any club before getting my card . I then stood in the customer care line she went behind the counter and left to see to another client that had been waiting. I got to the front and reached a cashier by the name of sifiso. I asked him do I have to be Edgar's club member for Me to receive my card he said no and explained the whole thing from a to z . I did not even know what being an Edgar's club member entailed. I then called *********and asked why she **** to me. she could not answer. I asked her **********did u not say to receive my card i had to open this Edgar's club she said yes and when i questioned her on her lies she could not answer. If I had not asked sifiso whether that was the truth i would have been ******** into something that did not exist and that I knew absolutely nothing about. To have a staff member that can blatantly lie to my face and be so forceful is a disgrace not only to the store but to the brand itself. just to make a sale .DISGUSTING!!! I called the manager unfortunately he/she was off I then called the floor manager and made it very clear that I will be reporting this matter . BUT most of all I want the cashier Sifiso to be recognized for his honesty and truthfulness I did tell him that I will not forget him and feel that he needs to be thanked and rewarded for his honesty. He could have been a sheep and followed on with the lies and devious behaviour, but he did not . he himself was angry at her behaviour and questioned her lies. I will forever be thankful and grateful to him for his patience, honesty and integrity he made me realise that there are good people out there. SIFISO I APPLAUD YOU. As for the lady that **** i feel that this matter should be dealt with according as how many of us have been caught in this trap.