MW
Meryl W
1 reviews | Active since Dec 2015
17 Dec 2015, 09:47
DISGUSTING ACCUSATION
I returned items to Edgars yesterday. The lady assisting enquired why the goods were being returned. I answereed that they did not fit. She sighed and said, \Ja you drink too much in December". I quietly informed her I did not drink. Up came the finger waving \""Ja"
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
20 Dec 2015, 08:28Hello MerylFWilliamson,
Thank you for notifying us of your shopping experience. It is feedback from customers like you that helps us to improve on our short comings. Kindly note we have referred this query to management because we strive for excellent customer service and satisfaction and it is with great displeasure to hear of the unpleasant service you received.
We have also notified management of the concerns raised regarding the ********* conduct from the cashier. Returning items at the store is one of the services we render to our customers. We can understand the disappointment and for that we sincerely apologise.
Concrete feedback will be given to you. And we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of your shopping experience. It is feedback from customers like you that helps us to improve on our short comings. Kindly note we have referred this query to management because we strive for excellent customer service and satisfaction and it is with great displeasure to hear of the unpleasant service you received.
We have also notified management of the concerns raised regarding the ********* conduct from the cashier. Returning items at the store is one of the services we render to our customers. We can understand the disappointment and for that we sincerely apologise.
Concrete feedback will be given to you. And we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply20 Dec 2015, 08:28
Official
Hello MerylFWilliamson,
Thank you for notifying us of your shopping experience. It is feedback from customers like you that helps us to improve on our short comings. Kindly note we have referred this query to management because we strive for excellent customer service and satisfaction and it is with great displeasure to hear of the unpleasant service you received.
We have also notified management of the concerns raised regarding the ********* conduct from the cashier. Returning items at the store is one of the services we render to our customers. We can understand the disappointment and for that we sincerely apologise.
Concrete feedback will be given to you. And we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of your shopping experience. It is feedback from customers like you that helps us to improve on our short comings. Kindly note we have referred this query to management because we strive for excellent customer service and satisfaction and it is with great displeasure to hear of the unpleasant service you received.
We have also notified management of the concerns raised regarding the ********* conduct from the cashier. Returning items at the store is one of the services we render to our customers. We can understand the disappointment and for that we sincerely apologise.
Concrete feedback will be given to you. And we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,