Disgusted with your company( RMCS fees)

I am disgusted with Edgars, I have had an account with and paid it in full last year August, the account has been inactive since August 2017 but to my surprise they loaded the monthly members club fees and RMCS airtime which I didn't get on my account this year July 2018, I have been going to their store in Balfour and the ladies there tried all their best to assist me in this regard which h they got the monthly member fee reversed, my only problem now is the airtime charge I never received they do not want to reverse, I am tired of wasting my petrol driving to their store to complain about one problem the first reference number of my call at RMCS from the store is ********** 687305 consultant spoken was "Koni" which they promised everything will be sorted out but they didn't, I went there again when I received statement claiming I owe them second ref is ********** 717337 of which I spoke to Buyisiwe and again she a sure me that the reversal will be done then to my surprise I received an email yesterday from edgars collections department advising me that I owe them. Is this how edgars is ripping people off loading charges on customers accounts which didn't even agree to, I AM NO LONGER AN EDGARS CUSU OVER AND I WANT NOTHING TO DO WITH THIS COMPANY, CAN YOU PLEASE REVERSE THE CHARGET THAT WERE LOADED ON THE ACCOUNT THAT HAS BEEN INACTIVE FOR A YEAR WITHOUT MY CONCERN AND I WANT YOU TO STOP SENDING ME PRO OTTON EMAILS AND ALSO THE ACCOUNT STATEMENTS,I WANT NOTHING FROM YOU GUYS AS IN THE FIRST PLACE I DECIDED TO CLOSE MY ACCOUNT WITH YOUR COMPANY WAS YOUR RUDE COLLECTIONS AGENTS, PLEASE SORT THIS OUT ASAP AND ALSO CORRECT THE BAD NAME YOU ARE PUTTING ON MY CREDIT BUREAU AS I AM NOT IN ARREARS WITH YOU AND I ALSO DO NOT OWE YOU, IF THIS IS NOT SORTED OUT ASAP I WILL REFER THE MATTER TO THE NCR AND ALSO THE CREDIT OMBUDSMAN