1 reviews | Active since Sept 2010
Disgusted with the Attitude
We were returning a pair of jeans that were purchased as a gift, the Jeans were a Boot leg, so were switched out for a skinny jean from the same range. When dealing with the staff at credit/returns (Never got the name, was the management lady with Red in the hair and intense contacts), we were refused the return because the label was not stitched to the jean but had been removed during the trying on. The item was in perfect condition, it had literally been tried on, not even worn, but exchange was refused due to the fact the label (Which is going to be taken off anyway after purchase) was not connected to the jean but kept separate along with the slip. The label itself was in perfect condition, it literally meant re-attaching it to the jean. I am highly annoyed with the service especially considering we had to drive all the way out to gateway just to make the exchange to be turned away without any form of want to assist. I shop often at Edgars, but with Bad attitude like that Id rather not support, and what topped it off, there was a line of people in the exchange queue, 6 staff behind the desk, 4 of them with their backs to the clients. We waited over 15 minutes before service.
Our attempt to contact you at 09:36 AM was unsuccessful.
Please be advised our refund and exchange policy is part of the service we render to our customers. We only refund or exchange, provided that there is a proof of purchase, the item is in its original condition with tags and it is within 30 days. Please note if the item is not in the original condition; the store manager will use his discretion based on the condition of the item and whether it is within 30 days. Please note we have liaised with the store manager Thabiso and he said if the jean was still under the 30 day warranty, please come with it to the store and the proof of purchase and the tag, then he will assist you.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 09:36 AM was unsuccessful.
Please be advised our refund and exchange policy is part of the service we render to our customers. We only refund or exchange, provided that there is a proof of purchase, the item is in its original condition with tags and it is within 30 days. Please note if the item is not in the original condition; the store manager will use his discretion based on the condition of the item and whether it is within 30 days. Please note we have liaised with the store manager Thabiso and he said if the jean was still under the 30 day warranty, please come with it to the store and the proof of purchase and the tag, then he will assist you.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***