disgusted with hollard and the manner claim is handles

Hospital claim documentation sent thru on the 14/09/18. i was told claims take between 14 to 21 days to finalise. up to date today being the 18/09/18 no feedback given, even after more than 20 calls each +-15 minutes which i must fit the bill for ,4 formal complaints a written email, complaint to the team leader i have been given no feedback. my honest opinion is these guys are quick to debit your accounts and call/email/msg when debits unpaid but give you the run aroind when you do claim. Please people stay away from hollard its a no go. rather support clientele who stick to time frames even settle within 7 days.