Disgusted with Edgars service!!!!!!

I am disappointed and disgusted with the service I have received and still ongoing from having an Edgars account.

The last time I purchased on the account was a purchase at Jet and balance to settle was R140.00 which was settled. A few months later I received sms’s saying I owe some amount, went into Claremont customer services, the consultant who assisted me contacted the head office, they investigated and could see that this was interest charged and also airtime (of which I never requested or asked for) I have never bought airtime on my account!!! A while afterwards I received calls again from debt collectors and went into the Edgars branch in Kenilworth where I also explained to the consultant, left my details and was told they would resolve it with head office and they would get in contact with me. I explained the above to one of your consultants who confirmed the balance of R140 was paid and thereafter she cant see any purchases but yet everyone seems to ignore the facts!

NOW I am receiving calls from ITC as this amount has accumulated to over R200, now R400 for charges incurred monthly for items I never signed up for. Please go back to your records and check when the last balance was paid. I would like to see proof of my authorization and signature for purchasing airtime and interest incurred? How was this interest incurred because I kept the account open, does not make any sense!!! So based on the above this tells me that if a person opens an account then does not use for a period of 2 years then for the period of two years because the account is open you charge interest…..or are you saying that I should close the account when I don’t use it and then open it again when I want to buy, MAKES NO SENSE!!!

I don’t have the time to go into the shop everytime as your staff give the customer the feedback there and then and then once you leave the shop nothing happens.. This is pathetic service and I should not be blacklisted for such utter nonsense as this. If I purchased anything, then I will be liable to pay but trying to gain payment from me for interest charged and airtime which I have in fact never received is unacceptable!!!!

I would like an investigation done into this account and would like proof of how this amount was accumulated!! I have sent emails and nobody responds.

I am utterly disgusted and would like someone to attend to this matter!!!! Before having random people contacting me that I have been handed over for such nonsense!

I trust this will receive your immediate attention!