Disgusted with Customer Service

<p>As usual pathetic service from Edgars. I get there because of an sms that was sent with a discount. This itself tells you why I have stopped shopping at Edgars. Fair enough I forgot the voucher code. I went to customer service thinking that they could call the call centre and get the number. No-one answered their phone. I have now been on the phone for 42 minutes as the store manager needs to make the decision. (At the store I was told that the customer service call centre makes the decision) and i should call today. Wow - talk about a pathetic back and forth exchange. Edgars Westgate you take the cake... you have a serious lack of customer service. Stop making your customers *****. Agnes - how would I know of the code unless it was sms'ed to me....</p> <p> </p> <p>This after you made me forfeit over R500 worth of Thank you points last year because I was asked to make a new card....</p>