disgusted to say the least

Hi i was a victim of a sales gimmic at the store a few months ago, finally the person who sent this email below to me called me and promised me to sought out the problem in the way discussed below ON THE EMAIL, then when i tell her im coming to the store this week she CHANGED HER WORDS and tell me she cant honour it anymore, See the email below she sent me under 10 days ago, THIS IS ABSOLUTELY PATHETIC CUSTOMER SERVICES FROM EDGARS<br> <br> <br> <br> <br> <br> <br> <br> <br> Edgwestvilledm4_3350 <br> Sep 14 (9 days ago)<br> <br> to me <br> Hi Mr Subrathie<br> <br> As per our telephonic conversation, please report to the store with the following documents to open up a New Edagrs Account<br> - Valid South African ID<br> - 3month bank statements or Payslips.<br> <br> and you will qualify for the 50% of your first purchase( Excludes Sale items, Cellular products, Cosmetics and Fragrances) and an extra R1000 voucher to be used on your following purchases when you visit any of the Edgars stores ( in South Africa ) .<br> <br> For any clarity please don't hesitate to contact me nor the store .<br>