CS
Celeste S
1 reviews | Active since Oct 2012
07 Apr 2015, 11:27
Disgusted in service received
I bought an item on 21 Dec 2014, an evening ****tail dress. I wore it for the first time on the 21st of March to SA fashion week. When I hand washed the dress the black colour on the bottom of the dress ran and the white was stained. When I returned the item I was told that there is a 3 month return policy and I would only be refunded at the system rate. I find this appauling as this is not the quality I expect from Edgars. It will definitely make me think twice before I buy a ****tail dress again. This is terrible customer service. <br> <br> I spend enough on my account not to be cheated like this. The branch manager did not even come to speak to me.
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Edgars's replyOfficial
08 Apr 2015, 13:02Hello Cellly,
Thank you for raising your apprehensions with us. Kindly note our refund and exchange policy is part of the service we render to our customers. Please note we can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within the 30 day warranty.
If the branded item has a quality default then it will be booked for quality assessment and the customer needs to have the proof of purchase. However, we cannot exchange as the warranty has lapsed.
We apologise for the overall experience.
Your reference number is as follows: ***/GO
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. Kindly note our refund and exchange policy is part of the service we render to our customers. Please note we can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within the 30 day warranty.
If the branded item has a quality default then it will be booked for quality assessment and the customer needs to have the proof of purchase. However, we cannot exchange as the warranty has lapsed.
We apologise for the overall experience.
Your reference number is as follows: ***/GO
Kind regards.
Edcon customer experience team,
***
Edgars's reply08 Apr 2015, 13:02
Official
Hello Cellly,
Thank you for raising your apprehensions with us. Kindly note our refund and exchange policy is part of the service we render to our customers. Please note we can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within the 30 day warranty.
If the branded item has a quality default then it will be booked for quality assessment and the customer needs to have the proof of purchase. However, we cannot exchange as the warranty has lapsed.
We apologise for the overall experience.
Your reference number is as follows: ***/GO
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. Kindly note our refund and exchange policy is part of the service we render to our customers. Please note we can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within the 30 day warranty.
If the branded item has a quality default then it will be booked for quality assessment and the customer needs to have the proof of purchase. However, we cannot exchange as the warranty has lapsed.
We apologise for the overall experience.
Your reference number is as follows: ***/GO
Kind regards.
Edcon customer experience team,
***