1 reviews | Active since Jul 2014
disgusted in her service
Went to the store to shop for my unborn baby boy and his father got to the perfume section and asked for a closed gift set on 1 in a million mens perfume as well as a price this woman looks at me and says what you see is what you get and she can't go look if there's more as its her tea break now all this in zulu I am not dumb my fiance is zulu and he even told me that's the correct wording he heard her say I asked to speak to her manager they ended up calling one but the person never pitched I waited for a full 30mins to attended to and nothing happend I am furious at the service I just dropped the baby clothes and the perfume and left and said I will expose these arogant service assistants I don't have an account but buying cash makes your store money and keeps its door open as its much more reliable than an account holder! The value of what I nearly bought was a steep amount as I'm preping for my baby and I only buy at edgars and jet but the perfume would have been a bonus in your cashiers till that day the way we see it I should expose this behaviour to local highway mail can you ever want to chase a customer away get this resolved I want feed back
Thank you for raising your apprehensions with us. That is certainly not the type of service that indicates our standards and for that we deeply apologise. Please note we have referred this matter to the store manager, as it could have been handled in a different light. We assure you the store manager will review this matter and revert with feedback shortly. Edcon strives for excellent customer service thus all matters raised on this query will be addressed accordingly.
The store manager will find the people who were duty and disciplinary measures will be followed so to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. That is certainly not the type of service that indicates our standards and for that we deeply apologise. Please note we have referred this matter to the store manager, as it could have been handled in a different light. We assure you the store manager will review this matter and revert with feedback shortly. Edcon strives for excellent customer service thus all matters raised on this query will be addressed accordingly.
The store manager will find the people who were duty and disciplinary measures will be followed so to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***