Disgusted Dragging Account Issue

I have been handed over by Edgars for non payment though i have been querying the account status.

I initially requested for an account statement which took more than 3 months. After which I pointed out to their query department the issue that I was incorrectly billed.

The issue is that my account was cloned and a recurring ********** transaction was charged which is something that was already recorded from 2014. I have been sending to Edgars collection department numerous request for the matter to be resolved with not a single response.