Disgusted consumer

I had an account with Edgar's. I decided to go overseas so that I could save money and pay off my accounts. Last year I realized that I was paying off my account but it never seemed to have a 0 balance. In April last year I realised that an MTN airtime subscription had been added to my account. I came back to South Africa in June last year and went into Edgar's to find out what the subscription was and to explain that I had not app**** for it and had never received any airtime for the subscription. The lady helping me understood the situation and tried to contact the company that provides these subscription packages. I waited for a good 1 hour to try sort it out. I was advised that I should not close my account as the money for the subscription would be credited to my account. I left it and went back overseas. I received more statements from Edgar's and it showed that my account was in arrears due to this mtn subscription. I came back to South Africa for Christmas last year and spent another hour or so trying to close the account. I ended up paying for a service that was meant to be credited to my account just to get rid of the account and to ensure I didn't have to worry about it again. I moved back to South Africa June and wanted to open up a Edgar's account to get my credit record higher as I have not had any accounts in the country and want to buy a house soon. Since Sunday, 29th August I have been wasting time in Edgar's. They have told me I have a Z block and refuse to give me an account because of this MTN subscription. No one can help and sort out the situation. Each person I speak to gives a different story. I am absolutely livid at the service and the wrong doing of this situation. Because of this, I have a bad credit recorded which will affect the rest of my life in this country. I can understand if I was in debt and could not pay it but this is a situation that was created by Edgar's and it is now affecting me. It is sickening how a company can actually do this to someone. I am young and have my whole life ahead of me. I do not need a bad credit record especially in this day and age.