Disgusted by the Service i got from the Manager

I called Edgars customer service on ***, i spoke to Ekeletso to follow up on my query which i logged on the 6th January 2016, which i was advised that the query is escalated to Edgars In Thabong, i was then given a number *** ) for Thabong , which i called and i spoke to the Store Manager \Mbali\" who was very rude to me,when i gave her the Ref num:***/GO she then told me to explain what is the matter , and i asked her to go through it and get back to me , because i made several attempts to get it resolved , she then told me that she is busy with customers, which i then i asked her am i not a customer!!! and then she went on to say how she just gotten back from leave and she doesnt know what has happened , i asked her to read the query and call be back as i gave her the Ref num , SHE THEN HUNG UP ON ME!! without confirm my contact details or as to when will she come back to me,that made me to be more furious , i called the store again and told her that i dont like the fact that she hung up on she then denied that she hung up..i asked her to call me back before close of business , she said i can not summon her as she has customers to deal with...DISGUSTED"